Wouldn’t order from this company again which is a shame as I planned on having all my windows refitted by them, but couldn’t think of anything worse. They fitted my door incorrectly in a rush (late to fitting as martindales explained they were double booked onto two jobs miles apart at the same time), door arrived chipped on first fitting, then after they left I realised I could not gain access to my property. Images added below to see how poorly and rushed this was fitted.The fitters only came back (1 hour later) because I had the fitters number and they wasn’t pleased they had to even though they fitted it wrong, GFD doors were closed by this time as it was late evening on a Friday, with no emergency number to contact. The only way it could be rectified was by climbing over my back garden wall and by luck my back door was open to gain access from the inside of my home. If my backdoor wasn’t open, I’d of been locked out of my home until Monday in the cold, heavily pregnant. Then as a gesture of “goodwill” they sent me out a thumbturn cylinder as I didn’t like that the door had to be opened inside by a key, again they tried to blame me for this saying I agreed to it, but this is my first time ordering a door and I wasn’t sent over confirmation of images and description, and the key required to open from inside doesn’t meet health and safety requirements in the event of a fire especially with young children to think about, therefore I mentioned I’d of preferred a thumbturn lock and was unaware I had ordered the key option, this has arrived and is gold/brass whilst the entire door has silver detailing ie letter box, handle, knocker etc. It looks even worse than it did before. The company are now trying to blame me for not noticing this prior to fitting, even though I explained I had someone else collect this due to being unwell in my final stages of pregnancy and not living at the address yet. Surely as a company they would’ve known the colour and details of the door I’ve ordered and ensure it matches that and doesn’t look like it should be on a different door. They are now refusing to rectify, even though I have explained I’m in my third trimester and pregnant and between me and my partner taken 2 days off work unpaid for their fittings, both times the fitters didn’t even have the decency to arrive within the slot booked. Secondly this company are not following the Consumers Rights Act 2015:* Goods Must Be: Of satisfactory quality, fit for purpose, and as described * Repair or Replacement: After 30 days, consumers are entitled to a repair or replacement. If this fails, a price reduction or final right to reject (refund) applies.* Services: Services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable price.I do not appreciate this company acting as if they are doing me a favour by providing a thumbturn lock….If the door was fitted the first time correctly, and sent out without damage and fault, I would’ve not had to had this door rectified with paint and a different lock. They are now keen to request the final half of the payment without fixing these issues and telling me if I fix myself and get a matching colour thumbturn lock that I will not have the 10 year guarantee and it will be void. Feels a bit fraudulent to me. I would honestly consider going elsewhere, there are lots of other companies out there after researching that supply and fit the same doors for much less with most importantly better customer service.
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