Review Time
Looking for a solidor composite door, this is the cheapest place I found. Solidor themselves online 2k local widow companies 2.3k, 2.4k. The door we purchased 1.4k designed as you want it. The only thing what was disappointing was we ordered a pull knob hoping for factory fitting, think it was £150 but they don’t factory fit them as of choice of position, even tho it shows a picture of the door with the knob when you order it. So in theory you’ve agreed position. Also you can buy same knob online for £20. We paid the extra thinking it was fitted, we didn’t know until the door was delivered not fitted but tapped on the side of the frame. Everything else was fairly straight forward.
Delivery was a date given , 8am till 6pm all day no time as in AM or PM no pre phone call from driver even tho they had my number. Door delivery turned up at 7:30am got the Mrs out of bed. As she opened the door he was walking away saying you’re lucky I was just about to take it back. No safe place leaving, no in-house delivery it was left against garden gates until I got home. If you did miss delivery it’s then chargeable for re delivery. Luckily no problems at all but thought worth mentioning. Seems a great company saved 1k so all happy here and fitted Saturday 28th Feb.
Looking for a solidor composite door, this is the cheapest place I found. Solidor themselves online 2k local widow companies 2.3k, 2.4k. The door we purchased 1.4k designed as you want it. The only thing what was disappointing was we ordered a pull knob hoping for factory fitting, think it was £150 but they don’t factory fit them as of choice of position, even tho it shows a picture of the door with the knob when you order it. So in theory you’ve agreed position. Also you can buy same knob online for £20. We paid the extra thinking it was fitted, we didn’t know until the door was delivered not fitted but tapped on the side of the frame. Everything else was fairly straight forward. Delivery was a date given , 8am till 6pm all day no time as in AM or PM no pre phone call from driver even tho they had my number. Door delivery turned up at 7:30am got the Mrs out of bed. As she opened the door he was walking away saying you’re lucky I was just about to take it back. No safe place leaving, no in-house delivery it was left against garden gates until I got home. If you did miss delivery it’s then chargeable for re delivery. Luckily no problems at all but thought worth mentioning. Seems a great company saved 1k so all happy here and fitted Saturday 28th Feb.
Wouldn’t order from this company again which is a shame as I planned on having all my windows refitted by them, but couldn’t think of anything worse. They fitted my door incorrectly in a rush (late to fitting as martindales explained they were double booked onto two jobs miles apart at the same time), door arrived chipped on first fitting, then after they left I realised I could not gain access to my property. Images added below to see how poorly and rushed this was fitted.The fitters only came back (1 hour later) because I had the fitters number and they wasn’t pleased they had to even though they fitted it wrong, GFD doors were closed by this time as it was late evening on a Friday, with no emergency number to contact. The only way it could be rectified was by climbing over my back garden wall and by luck my back door was open to gain access from the inside of my home. If my backdoor wasn’t open, I’d of been locked out of my home until Monday in the cold, heavily pregnant. Then as a gesture of “goodwill” they sent me out a thumbturn cylinder as I didn’t like that the door had to be opened inside by a key, again they tried to blame me for this saying I agreed to it, but this is my first time ordering a door and I wasn’t sent over confirmation of images and description, and the key required to open from inside doesn’t meet health and safety requirements in the event of a fire especially with young children to think about, therefore I mentioned I’d of preferred a thumbturn lock and was unaware I had ordered the key option, this has arrived and is gold/brass whilst the entire door has silver detailing ie letter box, handle, knocker etc. It looks even worse than it did before. The company are now trying to blame me for not noticing this prior to fitting, even though I explained I had someone else collect this due to being unwell in my final stages of pregnancy and not living at the address yet. Surely as a company they would’ve known the colour and details of the door I’ve ordered and ensure it matches that and doesn’t look like it should be on a different door. They are now refusing to rectify, even though I have explained I’m in my third trimester and pregnant and between me and my partner taken 2 days off work unpaid for their fittings, both times the fitters didn’t even have the decency to arrive within the slot booked. Secondly this company are not following the Consumers Rights Act 2015:* Goods Must Be: Of satisfactory quality, fit for purpose, and as described * Repair or Replacement: After 30 days, consumers are entitled to a repair or replacement. If this fails, a price reduction or final right to reject (refund) applies.* Services: Services must be provided with reasonable care and skill, within a reasonable time, and for a reasonable price.I do not appreciate this company acting as if they are doing me a favour by providing a thumbturn lock….If the door was fitted the first time correctly, and sent out without damage and fault, I would’ve not had to had this door rectified with paint and a different lock. They are now keen to request the final half of the payment without fixing these issues and telling me if I fix myself and get a matching colour thumbturn lock that I will not have the 10 year guarantee and it will be void. Feels a bit fraudulent to me. I would honestly consider going elsewhere, there are lots of other companies out there after researching that supply and fit the same doors for much less with most importantly better customer service.
The timescales quoted for this project were off by weeks. We were told 4/5 weeks from order which would have taken us into December - a busy time I know - but we didn’t get out door installed until 9th Jan. Communication about fitting date was wrong with the supplier and installer blaming each other. Installation ended up three days later than we were told. Thankfully the door is beautiful and the installers were professional. Be very wary of ordering if you’re on any kind of tight timeline.
Consider choosing a different provider as our experience was less than satisfactory. Despite their promising delivery timelines, we were let down by the lack of punctuality and commitment. Initially, we received incorrect measurements for our door, which we fortunately corrected in time to avoid any manufacturing errors. Just before the promised delivery date, we encountered a delay due to quality control issues, extending our wait by a week. Today, we were informed of an additional five-day delay, leaving us uncertain about the actual arrival date. As of now, the door has not been delivered.
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