This isn't the first instance where residents on our crescent have been ignored. We have to use this oversized bin, and while they offer a smaller option, it still occupies the same space in our compact garage. Contacting the company is quite challenging, and it feels like our concerns are disregarded. I was told by the previous service provider that the current company underbid them for the contract, leaving us with this service. Seniors like me, in our 80s, are expected to drag this large bin—especially when the wheels are frozen—to the driveway, clear away snow and ice to level it, and then return it because of negligence. Moreover, weekly, some waste or recycling ends up on the street, left by the drivers. Having worked in customer service for 60 years, I can confidently say this is not an acceptable way to treat customers.
Claim your business profile now and gain access to all features and respond to customer reviews.
