This is not the first occasion that the residents on the other side of our crescent have been disregarded. We are compelled to use this oversized bin, and when we voice our concerns, they suggest a smaller option, but it occupies the same space in our limited garage. Reaching out to the support team is very challenging, and it feels like our issues are not taken seriously. I was informed by the previous provider that they lost the contract to the current service due to a lower bid, leaving us with this service. Seniors like myself, in our 80s, are expected to maneuver this large bin—especially when the wheels are stuck—to the driveway, clear away snow and ice to level it, and then return it because someone neglected their duty. Moreover, each week, some garbage or recycling spills onto the street and is left unattended by the drivers. Having spent 60 years in customer service, I can confidently say this is not an acceptable way to treat customers.
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