My first experience has been a total nightmare! I've paid customs duty twice because I was asked to pay again, thinking my initial payment hadn't gone through. I have proof that both payments were successful and have shared this with the company and the courier service. Yet, I'm still being asked to pay again. I've contacted both parties, submitted a ticket, and interacted with the automated support. This is unacceptable! I just want my money back now. I will not order from this platform again!
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