Utterly disappointing experience. My delivery was supposedly dispatched on the 22nd of November, but as of the 10th of December, it still hasn't arrived and I haven't received any calls. The app indicates that it has been out for delivery multiple times and rescheduled, yet no one has contacted me. The customer service representatives seem to be in a tough situation, which isn't their fault. The entire company gives off an impression of disorganization and a lack of effective leadership. They excel at making false promises. I even offered to pick up the order myself, but they said that isn't permitted???? Even if a refund is issued, you still lose out on customs and other fees. I will not be ordering from this company again if they continue to use this delivery service; I'll opt for another platform instead.
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