It's incredibly challenging to reach the company. I've tried contacting them via WhatsApp, email, and phone without success. My parcel arrived in Johannesburg in late December '25, with a delivery notification since around the 28th of December, but I still haven't received it. My son faced a similar problem with his order; he only received 2 out of the 3 parcels he was expecting. The platform uses their service, but it seems they switch couriers every time I place an order. It's time for both the company and the platform to address these issues.
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