CAUTION: This company engages in misleading and deceptive conduct, violating consumer protection standards. They advertise products for sale but fail to fulfill orders. I placed an order on 19/11 and was informed on 6/12, after 2.5 weeks, that two items were unavailable. I then ordered two similar items, which were accepted, but a week later, I was again notified that they were out of stock. I received an email offering a credit (valid for 6 months) or a refund, stating: 'Since we cannot send this to you, we've issued a Gift Card for the amount paid plus a little extra.' The total was $50. As these items were Christmas gifts for my grandchildren, I was very disappointed and requested a refund of the $50. I believed this included the $26 I paid plus the $24 offered as compensation. However, I was told the $50 only applied if I reordered. This 'disclaimer' was not mentioned in the email. A customer service representative suggested I escalate the issue after I mentioned filing a complaint. The staff seem unaware of proper customer treatment. Additionally, a representative previously disconnected our call while I was inquiring about delays, resulting in a ban on my number. I highly recommend choosing a reliable and professional company instead of this one.
Claim your business profile now and gain access to all features and respond to customer reviews.
Australian label known for quality hoodies, trackies, tees and more.
Shop Ghanda for accessories, fashion items & hand-printed goods.
Free Shipping over $75.
AfterPay available over $90.
