CAUTION: This company engages in misleading and deceptive conduct, violating consumer protection standards. They advertise products for sale but fail to fulfill orders. I placed an order on 19/11 and was informed on 6/12, after 2.5 weeks, that two items were unavailable. I then ordered two similar items, which were accepted, but a week later, I was again notified that they were out of stock. I received an email offering a credit (valid for 6 months) or a refund, stating: 'Since we cannot send this to you, we've issued a Gift Card for the amount paid plus a little extra.' The total was $50. As these items were Christmas gifts for my grandchildren, I was very disappointed and requested a refund of the $50. I believed this included the $26 I paid plus the $24 offered as compensation. However, I was told the $50 only applied if I reordered. This 'disclaimer' was not mentioned in the email. A customer service representative suggested I escalate the issue after I mentioned filing a complaint. The staff seem unaware of proper customer treatment. Additionally, a representative previously disconnected our call while I was inquiring about delays, resulting in a ban on my number. I highly recommend choosing a reliable and professional company instead of this one.
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Australian label known for quality hoodies, trackies, tees and more.
Shop Ghanda for accessories, fashion items & hand-printed goods.
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