I ordered a dress for a wedding, paying for next day delivery and emphasizing the urgency. After two days without a dispatch email, I contacted the customer service team, only to learn that the dress was out of stock. I was left without options for a replacement just days before the event. I ended up ordering the same dress elsewhere, which arrived promptly. The dress itself is lovely, and I’ve been promised a refund, so I’m giving it two stars for that, but the communication was lacking, and being out £200 was a significant issue for me.
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