Review Time
I've submitted two requests for a refund to the customer service team and received no reply. A dress I got on December 1st was too large. I returned it carefully packaged the next day, but now, two weeks later, there has been no communication about the return. I have proof of shipment, but I'm unsure of what to do next. This was my first and last order with this seller!
I've submitted two refund requests to the customer service team and haven't heard back. A dress I received on December 1st was too large. I returned it securely the next day, but now, two weeks later, I've had no updates about the return. I have my post office receipt as proof, but I'm at a loss for what to do next. This was my first and last order with this company!
The service has been appalling. I ordered a refill but received the wrong item, which I neither need nor want. The website claims a returns label is included, but it wasn’t, and I’ve emailed for a return address without any response. It’s frustrating to deal with incorrect orders and no replies from customer support.
I took advantage of a recent offer for two gift sets for £20. I ordered two specific items but only received one. I reached out via the website but got no response. After a message on social media, I received a request to direct message them, but still no reply after 48 hours. It feels like I’m being ignored. This review was my last attempt to get a response, as I’ve tried contacting them multiple times with no success.
I ordered a dress for a wedding, paying for next day delivery and emphasizing the urgency. After two days without a dispatch email, I contacted the customer service team, only to learn that the dress was out of stock. I was left without options for a replacement just days before the event. I ended up ordering the same dress elsewhere, which arrived promptly. The dress itself is lovely, and I’ve been promised a refund, so I’m giving it two stars for that, but the communication was lacking, and being out £200 was a significant issue for me.
I’ve purchased multiple items over the years without issues. However, when I reached out about a clearly faulty item, the support team denied it and offered no assistance. I would advise against shopping here as the quality has declined, and the customer service is disappointing.
I ordered a green dress, a checked duffle coat, and a mustard cardigan. I'm amazed by the quality! They are well made, fitted beautifully, and the materials are high quality. Definitely worth the money. Just a tip: order a size up for the dresses as they tend to run small. Delivery was quick and the ordering process was seamless. I look forward to ordering again.
I bought a nice pair of black trousers, wore them a couple of times, and followed washing instructions, but they ended up with holes and tears from the metal fastener. The response I received was that this was 'normal wear and tear,' and I was only offered a discount code, which is frustrating after spending £95. Very disappointing for what I thought was a reliable brand.
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