I am beyond disappointed with how my mattress return was handled. The entire experience from start to finish has been frustrating and disappointing. I purchased a mattress, hoping for quality based on their promises, but it was a huge letdown.First, the mattress itself was far from comfortable and definitely not worth the price. It didn’t live up to any of the expectations set by their marketing and quickly became clear that I made a mistake buying it.Despite the 101- night sleep trial, the process was an absolute nightmare. Returning the mattress took way longer than expected, and the communication was awful. I had to wait far longer than expected for any updates or assistance. Every time I reached out for information, I was met with slow and unhelpful responses. The lack of urgency was frustrating, especially considering I was following their stated return policy.To make matters worse, when it came time to issue my refund, they gave me an incredibly hard time. I had to deal with excessive delays and unnecessary back-and-forth before I was finally issued the credit. It was clear they were doing everything they could to avoid giving me my money back.This whole experience has been stressful and aggravating. I would not recommend this company to anyone, especially if you might need to return a product. The mattress wasn’t worth it, and the return process was a hassle from start to finish. Save yourself the headache and look elsewhere.
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Ghost Bed Mattresses are beautifully designed & engineered to improve your sleep. Built in the USA with a 20-year warranty & 101-day risk free trail. From $499.
