Review Time
I’d like to share my experience with Ghostbed and notably my sales representative Greg. He has been amazing. I have purchased four beds and the experience each time has been nothing short of amazing. He is always gone above and beyond to make sure that my purchases met my needs and consistently exceeds my expectations. He is constantly available for any questions I may have about the product before and after purchase. Thanks to Greg for being a trusted advisor.
Mary W.
I’d like to share my experience with Ghostbed and notably my sales representative Greg. He has been amazing. I have purchased four beds and the experience each time has been nothing short of amazing. He is always gone above and beyond to make sure that my purchases met my needs and consistently exceeds my expectations. He is constantly available for any questions I may have about the product before and after purchase. Thanks to Greg for being a trusted advisor.Mary W.
Terrible mattress and a pure scam. Garbage product, but great scam marketing! First Luxe mattress was replaced after one year under warranty, with another Luxe mattress that is turning out to be even poorer quality than the first one. A five inch divot after 3 months of use with both mattresses is terrible. This company is a total scam!! The company should not be allowed to be in business. Worst mattress I have ever purchased in 50 years! Avoid, Avoid, Avoid! A complete waste of $1,700!!!!
Ordered the “Luxe Foam Mattress” and the “All in One Foundation”.The mattress is over designed. The middle third of the bed is a different foam, once the foam warms, the lower back sinks into the bed; causing unacceptable strain on the lower spine. It really is a bad design, and honestly have no idea how anyone can find this comfortable.The foundation is literally the same quality of a $30 foundation you can get at the supermarket. It’s very cheap metal and a cheap, flimsy design. The bed does come with a trial, but the trial IS NOT hassle free/no questions asked. They will use every scummy tactic in the book to get you to part ways with your money. The foundation, on the other hand, is not refundable from the moment you click “buy” on the website. So yea, just stay away from this place. They are selling cheap trash at a 1000% markup; like literally buying junk, slapping their label on it; and marking it up 1000%.Just move on. Better beds out there.
Everything Mary Vinas said. The return policy was what you'd expect from a criminal enterprise. Its just disgusting. The bed sucked in the first place, but that's no surprise. The real thing is how rude the person was on the phone. She started lecturing me on how holidays worked. Totally rude and quite mean.Update: once I was able to talk to someone at ghostbed in person, the entire process was seamless and completely acceptable. I think theirr automated email reply system is broken and serves to confuse much more than a serves to help.
I ordered the cooling memory foam mattress topper on March 3rd, and I received it on March 12th. I got it because I'm a very hot sleeper, and it's highly rated for cooling. There is no cooling effect, and it doesn't disperse body heat as advertised; instead, it acts like a heat sink, and it concentrates your body heat in the area you are laying, turning that area into an inferno. After a few hours, I woke up feeling like I was being cooked alive in an oven. I had to remove my covers and move to a cooler spot on my bed, but I kept waking up with the same sensation. That was the worse sleep I've ever had. I am glad that I got it for half off, but I'm still out $250 because GhostBed only accepts mattress returns. I hope the dumpster diver gets more use out of it than I did.
I am beyond disappointed with how my mattress return was handled. The entire experience from start to finish has been frustrating and disappointing. I purchased a mattress, hoping for quality based on their promises, but it was a huge letdown.First, the mattress itself was far from comfortable and definitely not worth the price. It didn’t live up to any of the expectations set by their marketing and quickly became clear that I made a mistake buying it.Despite the 101- night sleep trial, the process was an absolute nightmare. Returning the mattress took way longer than expected, and the communication was awful. I had to wait far longer than expected for any updates or assistance. Every time I reached out for information, I was met with slow and unhelpful responses. The lack of urgency was frustrating, especially considering I was following their stated return policy.To make matters worse, when it came time to issue my refund, they gave me an incredibly hard time. I had to deal with excessive delays and unnecessary back-and-forth before I was finally issued the credit. It was clear they were doing everything they could to avoid giving me my money back.This whole experience has been stressful and aggravating. I would not recommend this company to anyone, especially if you might need to return a product. The mattress wasn’t worth it, and the return process was a hassle from start to finish. Save yourself the headache and look elsewhere.
This is an awful company. They are not to be trusted. We tried them out because of a friend’s recommendation and because of the 101 night return/exchange; however, it turns out if you ask them any questions they will use that against you later if you actually want to exchange/return. My husband and I both took the quiz and got recommended the ghost luxe and ghost flex so we got a twin XL in each to fit our king bed frame. We tried out the beds and they killed both of our backs. We decided to try each other’s bed and it was slightly better but still woke up in pain. I am a planner so while we were suffering trying to do the recommended 30 days on these new beds, I emailed customer service saying I have a few questions and listed my 3 questions to help us come up with a decision on how to move forward. 1. Can I exchange the 2 twinxl beds we got for our king frame for 1 king Venus all foam and if we stilldon’t like the Venus can I still get a refund for the king venus? 2. Do we have to wait the full 30 days?3. If we wait the 30 days to exchange do we still get the 50% off on theitem we exchange it for?The rep (Jacinta) took my first question and split it into 2 separate questions which it wasn’t meant to be 2 questions; therefore, I didn’t get my question clearly answered. I responded to the rep as follows: The second question is the one I’m most concerned with. So if I exchange these 2 twins for a Venus king and don’t like the Venus I would not be able to exchange again or get a refund so essentially I would be stuck with a bed that potentially doesn’t work for us, is this correct. I would like a clear answer so I can make the best decision for us. After this I finally got an answer stating if I exchange I would not be able to return or exchange again so I replied: in that case I would just like to request a full refundAfter this the rep replied: At Ghostbed we aim to please and would like any feedback that would help improve our products or services, so if I could ask you some questions, that would be extremely vital to us in resolving any issues you are having with your Ghostbed.How does that sound to you? Would you say you are a back/ stomach or side sleeper?Do you prefer a softer or firmer mattress? After this I responded by asking again about the refund and where I should donate the beds to and the rep then responded: I was able to speak with my supervisor who has advised that we can move forwarded with the return.Because this is a non-comfort reason we will not be able to complete the return process on your order.On 12/29/2024 you ask to do an exchange for a solid King Venus size is not part of the 101 night sleep trial.I was able to get the approval because you requested to do the exchange.Please note that it is found on our website if your initial request for a return/refund is due to non-comfort reasons we will void your sleep trial.To me this response didn’t make any sense. The first part the rep said they can do the return then the 2nd part said they can’t and for reasons that didn’t make any sense. I tried to call twice to speak to someone to get clarity and called a third time with none so requested to speak to a manager. My focus was never on the size of the beds and my questions obviously stemmed from comfort issues because why else would someone even be thinking about a return/exchange. Even though I explained all of this to a manager (Grant) over the phone he said because my original question involved size and because I didn’t answer the reps questions about if I prefer a softer or firmer mattress that voids any possibility for return or exchange. So we are out $2,500 and have mattresses we can’t use. I would recommend staying far away from this company unless you’re okay with potentially losing thousands of dollars.
There is a defect in the design/manufacture of the adjustable bed frame. The metal in the bed frames breaks, rendering the adjustability unusable. GhostBed replaced the first 2 under warranty. Both replacement frames broke in the same way, but are no longer under warranty.
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Ghost Bed Mattresses are beautifully designed & engineered to improve your sleep. Built in the USA with a 20-year warranty & 101-day risk free trail. From $499.
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