I originally purchased Classic, as I had previously purchased the same one back in 2017 but had it damaged during a move. Upon placing this order, I wanted to make changes, but the representatives were rude and unfriendly. They could not even listen to my suggestion of upgrading the mattress to a newer product; they said it had already shipped. It's been over six months, and the GhostBed Classic has failed to meet my expectations. Their 30-day money-back guarantee is pretty useless because no one can tell the quality and compatibility of a mattress until they have spent some time sleeping on it. I see other reputable companies offering a 1-year guarantee trial because they are more confident in their products.The quality of the recently purchased mattress is inferior to the one I bought in 2017 via Amazon.ca, but that mattress was still branded as GhostBed. This particular mattress purchased from GhostBed has issues with uneven distribution, and I would wake up sore in the hips, sometimes even painful, many next mornings with me being a side sleeper. I tried to adjust to sleeping on my back, but it does not give the support that the original one used to, and it tends to lead to a sore back.Something must have changed in how they make the mattresses, or perhaps using cheaper materials, but I am entirely dissatisfied and unhappy with the purchase. Their customer service was not friendly and was difficult to deal with. They would not even organize a pick-up of my older mattress upon request. Anyway, I find myself switching back to my older mattress (this is from before 2017 - a different mattress altogether from another better reputable brand), leaving the recent GhostBed Classic purchase completely useless. I am not a happy customer due to unhappy nights sleeping on their products. Honestly, I am very disappointed and never wish I placed that order. Please don't fall for GhostBed's sales tactics and endless emails filling your inboxes because they are trying hard to make a sale. It's not worth it. Poor customer service and failing mattress quality, especially when I compare directly to their previous product. Somehow, they just downgraded their quality. If your sleep quality is important to you, PLEASE look somewhere else. Anyone's money could be better spent on a better quality from another brand, perhaps a more reputable brand.
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Ghost Bed Mattresses are beautifully designed & engineered to improve your sleep. Built in the USA with a 20-year warranty & 101-day risk free trail. From $499.
