I purchased a UK company address service from GhostMail.However, after completing the payment, I encountered a mandatory identity verification requirement that made it impossible for me to use the service.The main issues are as follows:GhostMail accepts only passports for identity verification for Turkish citizens.I do not currently have a passport, therefore I am unable to complete the verification process.This critical requirement was not clearly or transparently stated before the purchase.As a result, I paid for a service that I cannot use at all.In order to resolve this situation:I contacted GhostMail multiple times via emailI requested support and asked for a refundNo response was provided at allThere was no technical assistance, no clarification, and no reply regarding the refund request.I find this approach unprofessional, non-transparent, and harmful to customers.For these reasons:I consider GhostMail a company that causes customer grievancesI do not recommend their servicesI will be contacting my bank to initiate a chargeback for this transactionDue to unclear verification requirements and completely unanswered support requests, this has been a very negative experience for me.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to Ghost Mail Ltd – Low-Cost Mail Forwarding & Secure Address Services.
Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide.
Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas.
In addition to personal mail services, we offer a full range of UK business address solutions, including:
• Registered Office services.
• Director’s Service Addresses.
• Business Mail Addresses.
• Mail scanning & email delivery.
• Worldwide mail and small-parcel forwarding.
Our services are affordable and transparent, with prices starting from just £19 per year.
If you have any questions or would like help choosing the right service, our team is happy to help.
📞 Call us on 01544 599385.
Important information for prospective clients:
We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs.
We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
See more
