ghostmail.co.uk

I signed up because I only needed a simple registered office address for my limited company. The adv

I signed up because I only needed a simple registered office address for my limited company. The advertised price of £26.40 makes it look like an affordable and straightforward solution.

That impression is misleading.

After paying £26.40 for the registered office, I was required to pay a further £77.75, which included:

• £22.00 – Director’s Service Address
• £33.00 – Business Low User Mailing Address & Forwarding Service
• £6.30 – Postage
• £0.99 – Packaging
• £2.50 – Mail Handling Fee
• VAT bringing the total to £77.75

Despite paying for a registered address, a director’s service address, and a “Low User Mailing Address & Forwarding Service”, I was then informed that:

• Every individual scan costs approximately £4
• Mail forwarding costs approximately £11.75 per item
• Handling fees apply per item
• Services are not carried out unless funds are constantly topped up

In practice, this means you pay multiple annual fees and are still charged separately for every single piece of mail received.

The pricing structure appears designed to look inexpensive at the outset, but once your company is registered and operational, additional compulsory charges significantly increase the real cost.

I only wanted a basic company address. Instead, I found myself repeatedly asked to pay more.

I am reviewing the terms and considering escalation to UK Trading Standards regarding pricing transparency.

If you are a small business owner looking for a simple, low-cost registered address, be extremely careful and calculate the full ongoing costs before signing up.

Date of experience: Feb 06, 2026

Looks cheap at first – becomes expensive very quickly. VERY DISAPPOINTING.

I signed up because I only needed a simple registered office address for my limited company. The advertised price of £26.40 makes it look like an affordable and straightforward solution.That impression is misleading.After paying £26.40 for the registered office, I was required to pay a further £77.75, which included:• £22.00 – Director’s Service Address• £33.00 – Business Low User Mailing Address & Forwarding Service• £6.30 – Postage• £0.99 – Packaging• £2.50 – Mail Handling Fee• VAT bringing the total to £77.75Despite paying for a registered address, a director’s service address, and a “Low User Mailing Address & Forwarding Service”, I was then informed that:• Every individual scan costs approximately £4• Mail forwarding costs approximately £11.75 per item• Handling fees apply per item• Services are not carried out unless funds are constantly topped upIn practice, this means you pay multiple annual fees and are still charged separately for every single piece of mail received.The pricing structure appears designed to look inexpensive at the outset, but once your company is registered and operational, additional compulsory charges significantly increase the real cost.I only wanted a basic company address. Instead, I found myself repeatedly asked to pay more.I am reviewing the terms and considering escalation to UK Trading Standards regarding pricing transparency.If you are a small business owner looking for a simple, low-cost registered address, be extremely careful and calculate the full ongoing costs before signing up.

Date of experience: Feb 05, 2026

Quick and easy service

Quick and easy service

Date of experience: Feb 03, 2026

Very easy to setup for a LTD start up

Date of experience: Feb 02, 2026

Poor business ethics, be careful!

I, an Individual, literally paid for a ONE YEAR business address to register a business but changed mind like under an hour and immediately emailed to cancel! I paid £26.40 mind you for a whole year of business address service! And cancelled just under an hour, and then they refund £1.40 and claimed £25 is an administration cost? What exactly did they administer??? I cancelled literally under an Hour and didn’t even do nothing with their service! Didn’t even register the business not to talk of using it! The address is public so it’s not like a digital product that gets exposed after purchased! I cannot even use it because what about my posts?? Obviously!And of course it costs the same to “create an account”, etc as to give a whole one year address service, what a pricing! Which makes me wonder, are they doing that whole one year address service for free? Since it costs about the same to cancel within an hour and not use the service as to use it for a whole year. Hmm! Very poor business ethics from this business! Imagine “refunding” £1.40 out of £26.40 and calling it a refund? What a joke, you should’ve kept that actually.PS the website was a registeredofficegroup.uk website but upon calling them they gave me ghostmail.co.uk email to correspond with.

Date of experience: Jan 19, 2026

Identity Verification Issue and Refund Request Ignored

I purchased a UK company address service from GhostMail.However, after completing the payment, I encountered a mandatory identity verification requirement that made it impossible for me to use the service.The main issues are as follows:GhostMail accepts only passports for identity verification for Turkish citizens.I do not currently have a passport, therefore I am unable to complete the verification process.This critical requirement was not clearly or transparently stated before the purchase.As a result, I paid for a service that I cannot use at all.In order to resolve this situation:I contacted GhostMail multiple times via emailI requested support and asked for a refundNo response was provided at allThere was no technical assistance, no clarification, and no reply regarding the refund request.I find this approach unprofessional, non-transparent, and harmful to customers.For these reasons:I consider GhostMail a company that causes customer grievancesI do not recommend their servicesI will be contacting my bank to initiate a chargeback for this transactionDue to unclear verification requirements and completely unanswered support requests, this has been a very negative experience for me.

Date of experience: Jan 09, 2026

Friendly and helpful team.

A solution for a startup business. Highly recommended.

Date of experience: Jan 02, 2026

Keeping sending invoices for closed account!

Poor customer service and keep sending invoices, so far 3 since leaving them 4 months ago. Everytime I contact them and they confirm the account is closed and that I won't receive any invoices then they do it again next month! I really do not recommend using them at all, I have since payed double elsewhere for a more professional service.

Date of experience: Dec 29, 2025

Highly Recommended!

We’ve been using Ghostmail as our registered office and mail-forwarding service, and it has been excellent. The setup was quick, the communication is clear, and all forwarded mail arrives promptly. Their service is reliable and hassle-free, giving us peace of mind that our company correspondence is always handled professionally. Highly recommended.

Date of experience: Dec 05, 2025

Fantastic

Fantastic, continuous, reliable and dedicated service. I have been with this company for over 5 years now and planning to remain with for the coming at least 5 years as well. Have a great day all. KT

Date of experience: Dec 01, 2025