Typically, a reliable service with reasonable prices and straightforward technology for self-service, but encountering an issue not covered by the self-service options is a real challenge. I'm currently dealing with a repair and tracking its progress on the website felt impossible. Since the repair was scheduled on January 12th, I've received no updates. All communications indicate a turnaround of 10 working days, and we're now on day 7 with no information. The website only shows that the repair is booked and offers a message claiming, 'Here's the fastest way to check the status of your repair. Receive up-to-date, detailed progress as your device speeds through our repair center.' Unfortunately, none of that is accurate! There have been no new updates in a week, and the process is anything but fast!
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