Placed an order for six items on April 18. Even though the company did provide a tracking number, there were no tracking updates available online.I messaged the company and to their credit, they did reply promptly each time, even though the information they provided was really not helpful (basically 'very sorry for delay, appreciate your patience') - and I had to reach out a number of times, I believe four in total.A package with five of the items arrived on May 19, a full month after I had placed and paid for the order. The sixth item (which was the most expensive, and also customized) was not included in the shipment so I had to reach out yet again, since a second tracking number had never been provided. Apparently they had just never shipped it.Yesterday, June 4, I finally received the sixth item. It was hugely annoying to have to wait this long for an order, and to go back and forth with the seller about the issues.The first five items were of good quality and I was satisfied with those purchases.However, the sixth item (as mentioned, the most expensive, and customized with my name) is HORRIBLE. Lousy fabric, cheap looking, and completely not worth the price.Two stars overall due to quick replies to emails, and five items being decent. But the wait time, the lack of real tracking, and the terrible quality of the custom item mean I will NEVER buy from this seller again, and DO NOT recommend them to anyone else.
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