The experience was frustrating as we intended to use a voucher. Upon receiving it, we found it couldn't be applied to our current holiday balance. Additionally, booking directly was not an option; we had to go through another company. If it were possible to rate this negatively, I would. My daughter purchased this for me and my spouse, and had she known the limitations, she wouldn't have bought it. It's truly unacceptable, and I would advise against purchasing here since it should allow flexibility with the chosen service.
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