I encountered a hidden 'service charge' of £1.50 per card on digital gift cards, which only became apparent after I completed my payment and received the email link to redeem them. I managed to get a full refund after contacting the support team about my consumer rights. I decided to purchase cards in-store instead—there were no additional charges, and I received a physical gift card along with a nice card and envelope. I recommend buying in-store; this online service feels like a scam!
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