Review Time
Not received my gift card for Roblox. It was a present for my son's girlfriend and we still haven't received it and she's been waiting 3 days. I've emailed twice and heard nothing back. No refund no communication. Never use again
I sent a physical gift card through the platform for an elderly family member in the UK while I'm in Australia. The recipient reached out to inquire about its use, as it wasn't clear how to proceed. They were informed that someone would follow up. Eventually, they received an email stating they hoped the issue was resolved, but there had been no communication. After contacting support again, they were told that to use the card, they would need to select another one, which could only be emailed. This was the first mention of an app, which the recipient had to clarify. Since then, they've struggled to get clear answers, and the support team has repeatedly called her by the wrong name, despite her corrections in emails. This has caused significant stress, and the issue remains unresolved. I would not suggest purchasing a gift card from this service.
I encountered a hidden 'service charge' of £1.50 per card on digital gift cards, which only became apparent after I completed my payment and received the email link to redeem them. I managed to get a full refund after contacting the support team about my consumer rights. I decided to purchase cards in-store instead—there were no additional charges, and I received a physical gift card along with a nice card and envelope. I recommend buying in-store; this online service feels like a scam!
I wanted to receive these gift cards by mail since I had prepared envelopes—one for my brother and another for the managers at the shelter where I stayed a year ago. This is intended for Christmas food for those less fortunate than I am now. Lacking their email addresses, I opted for postal delivery. I purchased two £100 supermarket gift cards and was pleased to pay for first-class shipping. They arrived the very next day, just as promised and sent out on the same day.
I ordered several gift cards through the platform, and after a long wait for the e-gift codes, I received an email saying "we couldn't process your order." Thankfully, I received my e-gift within 5 minutes from another service. I would rate it 10 stars!
I ordered a few gift cards through the website, and after waiting hours for the e-gift codes, I received an email stating "we couldn't process your order." Fortunately, I got my e-gift within 5 minutes from another service. I would rate it 10 stars.
I tried to pay for a card using my debit card and a payment service, but neither worked. I attempted to contact them on messenger but received no response. I later found out that my bank blocked the payment for some reason, so it’s all resolved now, but I still didn't get a reply on messenger.
I believed I was purchasing a £100 card, but they informed me I received something called a digital one, which I had never heard of. I emailed to cancel an hour later, but they replied saying I could only send one email. This seller misled me, and I might lose £100. I spoke to a representative today, and she said it’s up to the seller. The situation is even more complicated.
Claim your business profile now and gain access to all features and respond to customer reviews.
