I sent a physical gift card through the platform for an elderly family member in the UK while I'm in Australia. The recipient reached out to inquire about its use, as it wasn't clear how to proceed. They were informed that someone would follow up. Eventually, they received an email stating they hoped the issue was resolved, but there had been no communication. After contacting support again, they were told that to use the card, they would need to select another one, which could only be emailed. This was the first mention of an app, which the recipient had to clarify. Since then, they've struggled to get clear answers, and the support team has repeatedly called her by the wrong name, despite her corrections in emails. This has caused significant stress, and the issue remains unresolved. I would not suggest purchasing a gift card from this service.
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