Absolutely awful experience. I signed up to Vodafone home broadband back in June 2025, and was promised a £85 gift card. I did not hear from Vodafone or Giftcloud for a while.
-On 28 Nov 2025, I emailed Giftcloud to follow-up.
-On 4 Dec 2025, Giftcloud responded and asked for some further info, which I provided straight away. Giftcloud also said it may take another 20 working days before they could respond. Fine. I recognized we were getting close to Christmas so I actually gave them a bit more time.
-On 19 Jan 2026, I emailed them to follow-up. No response.
-On 2 Feb 2026, I emailed them again. No response again.
It's been 8 months since I signed up to Vodafone and supposedly get this sign-on bonus, but there's no sign anything is going to get resolved. It is absolutely radio silence now.
My recommendation to everybody seeing sign-on bonuses promised by GiftCloud - please just ignore. Chances are you won't get it anyway.
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