This service claims to provide kosher gift baskets, yet the items I received were not kosher. I emailed them images showing the lack of kosher certification on several products. Their reply was a vague assurance that the items were kosher, but they refused to offer any proof or certification, even after multiple requests. To make matters worse, they sent spoiled cheese. When I called to address this, they only offered a 50% refund on the cheese, citing my choice of 2–3 day shipping. I explained that even with 1-day shipping, perishable dairy should be shipped with ice, especially in hot climates — their packaging had none. The phone call was a nightmare: I was put on hold for over 20 minutes, and it took 37 minutes for someone to say a supervisor would call me back. When he did, he was rude and dismissive, refusing to provide kosher certification or escalate the issue. I even heard clicking sounds, indicating the call was recorded without consent. They continue to deny any requests for documentation to support their kosher claims. This is misleading advertising, and the food was not only uncertified but also spoiled and poorly packaged. ⚠️ Avoid this service. They mislead customers and shirk responsibility for delivering questionable, potentially unsafe food.
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