We purchased a gift card, but when the recipient attempted to use it, they were prompted for email and personal information, and then informed it would take "one or two days" to process. This was not clearly communicated and is unacceptable. Now, I am requesting a refund.
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Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.
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