giftly.com

4.1
4.1 Based on 2.0K reviews

Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly of...

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Average Rating

4.1

/
5

2.0K Reviews

5 Star
72%
4 Star
5%
3 Star
3%
2 Star
3%
1 Star
17%

All Reviews

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Brandon Eisele
i have been trying to activate my card for going on 4 days now. i get no response from customer serv

i have been trying to activate my card for going on 4 days now. i get no response from customer service or should i put it lack of any kind of customer service. i did everything the instructions said to do. It keeps saying my phone number is not valid but i got a text from customer service about the card. My experience has been nothing sort of shitty and would not recommend this service to anyone. It has been a complete waste of time when all my family was trying to do was something nice for me to get a good meal after completing a training class i just graduated from.

1
Date of experience: Feb 28, 2026
Rodney Opp
Waited too long for gift card! Six weeks! When we received card it did not have all the info to ac

Waited too long for gift card! Six weeks! When we received card it did not have all the info to activate it. Tried to contact on website and phone with no success! We would not recommend Giftly to anyone!

1
Date of experience: Feb 26, 2026
Carol Rosenberg
The recipient tried to use the gift certificate at the restaurant I purchased it for. They could not

The recipient tried to use the gift certificate at the restaurant I purchased it for. They could not get it to work. He tried to contact gifterly and received no response. I tried to get my money back. They refused. They sent conflicting emails, which I have records of, saying it was used and also that it was not used, which it wasn't. I have tried to get a refund to no avail. The recipient received a threatening text message that his gift card was under investigation. I am truly so embarrassed by this whole ordeal.

1
Date of experience: Feb 14, 2026
Harry Price
Frustrating experience with a gift card

I received a gift card and clicked the link to redeem it. It asked for my information and then sent me a virtual card. However, when I tried to access the card two days later using my phone number and email, I was informed that my card could not be found. This is incredibly embarrassing to explain to the person who gifted it to me, but it feels like a scam. I've emailed the support team multiple times without a response, and my attempts to call the number I found online were unsuccessful as they aren’t taking calls. I strongly advise against using this service. Opt for cash instead.

1
Date of experience: Jan 21, 2026
Loraine Foster
Avoid this service for gift cards!

We looked online for a gift card for our son and mistakenly believed that the platform offered REI gift cards. Moments after our purchase, we discovered it wasn’t an REI card. We promptly canceled the order, but the platform charged us a $5 cancellation fee, which felt excessive. While they justify this fee, we will share our experience to warn others. Avoid using this service; they will take advantage of you!

1
Date of experience: Jan 21, 2026
Maryann Connolly-Pisani
Never heard of Giftly before, but I would definitely use your services again. My son and his wife we

Never heard of Giftly before, but I would definitely use your services again. My son and his wife were in Key West and I wanted to surprise them with a gift card to their favorite restaurant. Unfortunately, that restaurant no longer provides that service, but Giftly did! Thank you

5
Date of experience: Jan 12, 2026
Cleve B.
AWFUL. I advise everyone to avoid this service.

AWFUL. I advise everyone to avoid this service. The customer support is nonexistent, and they make it extremely challenging to access the funds that were gifted. I've tried to reach out via email and phone numerous times without any response, and I can't use the money.

1
Date of experience: Jan 05, 2026
Jefferson Morgan
Unfortunate experience with gift card

I received a gift card worth 100 dollars, but when I tried to use it, it was declined. I've contacted the support team multiple times but haven't gotten any real help. All I've received are automated responses with instructions that are completely unhelpful! There's no way to reach a real person. I do not recommend buying from this platform!

1
Date of experience: Jan 04, 2026
Seth Brown
Extremely disappointing gift option.

This was an incredibly poor choice for a gift. It took more than two weeks to receive the so-called 'gift card.' It’s not a genuine gift card; you must enter a code to access the funds! My daughter had to wait for a Mastercard to be mailed to her. She could have received it via email in 4-5 days or even by text in just 1-2 days! What a disappointing Christmas gift! $100 for a service she couldn't use for at least two days. AVOID THIS!

1
Date of experience: Dec 30, 2025
Unpleasant Experience with Gift Card

We purchased a gift card, but when the recipient attempted to use it, they were prompted for email and personal information, and then informed it would take "one or two days" to process. This was not clearly communicated and is unacceptable. Now, I am requesting a refund.

1
Date of experience: Dec 27, 2025

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Business Details

  • Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.
    See more

  • email support@giftly.com
  • call 8005669669
  • language https://www.giftly.com

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