The customer service is absolutely unacceptable. I arranged an escape room for my family, and now I'm being told that I need to choose my top three dates and they will "get back to me." Additionally, I must book at least 10 days in advance, which was not mentioned during the ticket purchase. No one is available to take my calls, and responses to my emails take 5 to 7 business days. This is not acceptable. I do NOT recommend this service. It’s better to spend an extra $30 on tickets elsewhere.
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