I had a very disappointing experience with Giftory.
On December 28, 2025, I purchased four San Diego Zoo tickets through Giftory for $249.60. I received an order confirmation and an email stating that they had contacted the zoo, but I never received the actual tickets.
Since I did not receive the tickets and was not getting a timely or clear response, I had to purchase the tickets directly from the San Diego Zoo using a different credit card to avoid disrupting my plans.
I contacted Giftory multiple times the same day to report that I never received the tickets. After several back-and-forth emails, I was told that because I had opened a dispute with my credit card company, they could not issue a refund through their system.
At the end of the day, I paid for a service that was never delivered. The lack of timely fulfillment and resolution was extremely frustrating. I would not recommend purchasing time-sensitive tickets through Giftory.
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