An update: This company based in Hong Kong has refused to refund me. I placed my order over a month ago and was misled about the shipping. The item I purchased is no longer needed, yet they still won't process a refund. They are violating UK regulations and should be shut down immediately. I ordered an embroidered cap and have since ordered a replacement from a UK-based company that was cheaper and delivered promptly. I do not recommend this service and will take steps to report them in the UK. Thankfully, I used a secure payment method.
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