After the shock of a new, substantially higher price for the next 18 months, it was pleasant to speak to an agent following a 20 minute wait on the phone.
Lucy understood immediately why I was calling and gave a clear explanation of all the possible remedies. She has a beautifully clear speaking voice in contrast to the majority of agents I have to deal with. Without any fuss or delay she found a solution to my problem and a satisfactory solution was agreed. The administrative process was handled efficiently, a covering email sent and received and I was happy with the outcome.
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