Review Time
Excellent service from Gigaclear as always - even in handling account closure at the end of my time in a property where Gigaclear was essential.
Shoaib was prompt to action my request and gave clear and concise information on the phone, which was very quickly followed with email confirmation.
I phone Gigaclear this morning and it really excelled my expectations I really appreciate all the help I had
So thank you
Only minus was, I had to queue for a long time but it was worth it in the end
Called to discuss continuation of contract after receiving a considerable price hike.
Sorted in no time at all and honoured customer loyalty with a good discount for another 18 months.
The Gigaclear representative advised me of the best packages at a better price than I was on. She then explained any future price increases so that everything was Crystal clear. I would say tjat her actions stopped me from leaving Gigaclear
Very happy with Service and renewal price for top package 900. Excellent Customer Service to match. Why would I change. Yes it has been down a couple of times in 18 months but always been informed before the fact! Great Service Gigaclear.
Spoke to Hollie today to renew my broadband contract. She was super easy to talk to, gave great advice on which package to go for and was able to offer a really good price. Was quick and easy, which is unusual for sorting out these kinds of things. Would highly recommend. Thank you Hollie!
We've just changed our broadband to Gigaclear and from our initial phone inquiry to our Internet being switched on at home,the Gigaclear team have been fantastic. I needed help today with the final part of our installation, it was so easy to contact someone by phone, and Sharon who I spoke to was professional and friendly and helped get us set up. Thank you Sharon and all at Gigaclear. Great value and a great company.
Today I had a phone conversation with Meg in Gigaclear's Customer Loyalty Team. She was professional, friendly and efficient. As a result of our discussion, I decided to renew my contract for fast fibre broadband and home phone service.
Gigaclear put up their price by a large factor after my 18 month discounted period. Of course cheaper deals were only available for new customers. It also seems that fast broadband is only available in my area through Gigaclear who installed the fibre in the area. This seems to give them a monopoly. When I spoke to the customer loyalty department the chap was helpful and offered a modest discount and improvement in speed. He did a good job and I had little choice to accept what he offered.
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