I applied for some concert tickets for an event in September 2026. To my surprise these were priced at £0.00 so to be sure I exited the page and refreshed it but the price remained at zero. I've been to many free ticketed shows in my time so I went ahead, applied and received a download link and then successfully printed my tickets.
It was only when a friend told me they'd had to pay for theirs that I looked at my order online. It said my tickets had been cancelled. Yet I had in my hand seemingly valid tickets I'd printed.
I emailed Gigantic about this and got a very blunt reply stating that there'd been a system error, my tickets were cancelled and here was a link to buy tickets at the right price. No hint of apology or regret. If I'd not looked at the order online & the event sold out I might have travelled quite a distance and not been able to get in.
Curiously a response to a negative review here was responded with:
'When you buy a ticket through Gigantic, your entry to the event is guaranteed. Even if there’s a technical issue with the app — which would be outside of our control — we will always make sure you can get into the event, as long as you let us know in advance.'
This suggests my printed tickets would have gained me entry as there was clearly a 'technical issue'. And I have some tickets.
Not only terrible customer service in the system but a complete lack of empathy from the staff makes this an agency I'd avoid in future if at all possible.
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