Booked the Harborne restaurant for a group meal to celebrate a family birthday. Food was mostly ok, but the service was very poor. It was clear from the time of booking that they were only interested in our money and had no interest in customer experience. I had multiple emails from them chasing our deposit, but no replies to my queries about allergens or side dishes. I had asked about food provision for one guest with allergies soya and dairy… no response. On the night the options provided were very limited, in a way that suggests the food is not cooked from fresh. In the end she was offered a vegetable curry but when they brought it, she noticed it contained large pieces of tofu (soya). Thankfully she realised before she ate it. I had also asked about side dishes for some of the mains and whether we could add them on. On the night no sides were provided except for the curries. Everyone else just had plates of meat with no carbs or veg, which was quite dull as well as feeling unhealthy. We were brought several dishes we hadn’t ordered and never received some we had.It felt like they just wanted us out as quickly as possible, despite the restaurant being fairly empty. Our food was brought out to us before all of the guests had arrived, staff didn’t ask if we were ready. Despite all of this we were forced to pay a service charge. Overall not a great experience. I wouldn’t go back and I certainly wouldn’t recommend for anyone with special dietary requirements.
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? Staggeringly good Thai food prepared by master Thai chefs. Serving a super popular tapas menu at lunch with an extensive menu in the evenings.
