gigglingsquid.com

Ok meal, awful experience, James the worst manager ever! Don’t waste your money!

Bath Giggling Squid The meal was generally good and the main server team friendly. But, when making payment with two gift cards they were refused because they were out of date. The catch (which no one in their right mind would see coming) is that they were one day over their year’s use because of the leap year! The assistant manager - James - was truly one of the most arrogant, rude and patronising members of the team I think I have ever had the misfortune to meet. He was so rude, standing aggressively over the table like he was ruling it all whilst informing us we were wrong. But, they already knew it was my Mum’s birthday, they knew we were celebrating as she was recovered from a serious health condition and operations. They knew this but didn’t care and not only wouldn’t help but decided being rude was far more important. It was genuinely disgusting. So, it is promised it would be sorted over email and to save the hideous embarrassment we paid and left - to our horror the debacle continued via complaints with James (assistant manager no less) continuing his rude diatribe and then the supposed operations manage being equally useless. This place is not cheap, the food whilst good is not amazing and the management team are appalling. This was supposed to be a celebration and the gift cards were for my parents birthday so this was just a mess and so poorly handled. Bath has lots of better places to go - Thaikun is far better food and the staff always amazing. Whoever hired and trained James needs to consider what a poor job they have done and that customers deserve to feel happy, welcome and positive even if there are issues to sort. It was also his issue to sort and he refused to try. Rude, rude, rude and just will never go back and I hope this review saves others from this awful experience. I wondered why it was so quiet in there and now I know! You have been warned…

Date of experience: Jan 19, 2025