Dear Giggling Squid Team,I am writing to share my disappointment with the service during my recent visit to your restaurant.We arrived at 5:00pm, but our food was not served until 6:20pm. After waiting so long, we were then told that the kitchen had not processed our mains after the starter due to a change of staff. When reassured that the food would arrive within 5 minutes, it still took a further 15 minutes to be served.During the entire visit, no one came to our table to ask if we needed more drinks or to check that everything was okay. The lack of attentiveness and the delays left us feeling ignored and frustrated.Although the lamb shank was kindly removed from the bill, this gesture did not reflect the extent of our disappointment, especially considering the amount of money spent and the overall poor experience.I have always enjoyed Giggling Squid in the past, but this visit fell far short of the standard I would expect. I hope you will take this feedback seriously to ensure that future customers receive the level of service that your restaurant is known for.I would appreciate it if you could let me know how you intend to address this issue.Kind regards,Kennedy
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? Staggeringly good Thai food prepared by master Thai chefs. Serving a super popular tapas menu at lunch with an extensive menu in the evenings.
