I would strongly advise against ordering from this company, purely because of how their system is set up.You pay for an item, but instead of the order going into processing, they first need to “check if the item is available”. In other words, you can fully pay for a product that is not actually secured or available. That alone is unacceptable.In my case, I waited 9–10 days after ordering. During this entire time, my order never even entered the processing stage. I contacted customer service multiple times, and every single time I received the same generic response. I was never told when the item would arrive, only vague answers and delays. I was clearly just being kept waiting.After almost ten days, I finally received an email stating that the jacket was not available and that the order was cancelled by the company.Despite this, my PayPal payment has still not been refunded, even though the cancellation was initiated by them.What makes this even worse: I checked again afterwards, and the same jacket is shown as available for purchase again on the website. This makes the whole process feel extremely unprofessional and unserious.This experience is shocking for a company operating in this price and luxury segment.This was my first and definitely last order here.
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