I am extremely disappointed with the service I have received. I reached out twice over the course of a week and did not receive a satisfactory response. In my initial message, I clearly stated that I was interested in purchasing the Armani Changing bag, which was listed on Giglio for $134.15. However, when I attempted to place the order on July 28th, I encountered an issue. After adding the item to my cart, the price remained $134.15 (listed as 40% off), but I was unable to proceed with the checkout process as the website did not allow me to input my address. Every address I entered was flagged as invalid, despite being valid. all this was done while I was logged into my Giglio account. It appeared to be a technical glitch on Giglio's website. When I tried again the next day, on July 29th, I was dismayed to find that the price had increased to close to $200 (listed as 10% off). I immediately contacted customer service but did not receive a response until Friday, August 2nd. When I finally received a reply, the representative simply mentioned that my item might not be part of the promotion. However, I am certain that it was, as the price remained at $134.15 until the address issue occurred. I would like to purchase the bag at the originally advertised price of $134.15, as the problem was on Giglio's end, preventing me from purchasing during the promotion. I expect a prompt response and a resolution that aligns with the commitment in the email sent on August 3rd, which stated, "Our Customer Service will make sure all your requests are satisfied." Thank you.
Claim your business profile now and gain access to all features and respond to customer reviews.
