I accidentally ordered something in the wrong size. It said on their website that you can cancel your order, so I called them to cancel it. The guy (Gio) who picked up on the number 091 625 7727 was not helpful at all. I asked if he spoke English, and he said “no” followed by “one second” and 10 seconds later he hung up. I called another number, which to my surprise also led to Gio. This time I tried to get him to help me, but it didn’t lead to anything. He gave me another number to call and hung up. The number he gave me WAS THE SAME NUMBER AS THE FIRST NUMBER I CALLED. Very unprofessional and unacceptable - how can you be an international company and have customer support agents who do not speak English??In the end I found their chat option, where the guy I was chatting with told me that he had cancelled my order, at last.
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