I returned a package and placed a new order due to a sizing issue. The package arrived in Italy last Wednesday (8 days ago), but I haven't received any updates on my refund. I had to contact customer service with the tracking number to confirm the return, and they acknowledged receiving the package last Friday. They mentioned that their returns department is currently checking if the return meets their policy requirements. However, I haven't heard anything since then regarding the refund. It's been over a week since they received the package, and their customer service response is quite slow, which is frustrating. While they offer good prices, the hassle makes me hesitant to shop with Giglio again.
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