Good afternoon. I ordered boots from Giglio as a gift for my friend for the New Year. The boots arrived at my address, I noticed that the box was scratched and a little dented, but I didn’t complain, since everything inside the boots was perfect. I sent them to a friend as a gift.After which it turned out that they were completely inappropriate in size and too wide at the shins. My friend was forced to send them back to me. I issued a refund and... I sent them in the same packaging and in the same form that they came to me. After which, I received a message with a complete refusal to return! Because the box is scratched - even though it was already scratched when they sent it to me!!! And they said to pick up the parcel with boots at their branch in Palermo at their own expense, without alternatives!!! This is rudeness. That's impossible. You sent me the boots in the same box. The size is unrealistically large. I'm in Germany, which Palermo are we talking about? This is inadequate.
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