This is one of the worst retailer I have ever dealt with. Made 2 orders on their website, both were nightmare experiences. One was canceled with no clear reason (because I assume the price was too discounted) and one was delivered nearly a month later and I had to fight on my own with the carrier (FedEx) to be delivered because Giglio didn’t help me at all. Saying I just need to wait for my package to be delivered whereas my package clearly had a problem as soon as 10 days after placing my order and was stuck at the same facility. After more than 3 weeks of sending them emails, they said "We will reach out to our shipping department"… They didn’t even bother to contact FedEx yet… With no updates, I had to call myself FedEx multiple times and after many calls my package was at last delivered (not thanks to Giglio which didn’t even reach to the carrier yet). Now, I see that they went to take back and cancel my cashback for this order after it was automatically validated! I didn’t return my order so there is absolutely no reason why they would cancel my cashback after validating it. I assume they didn’t like my negative review on Trustpilot and went to take back my cashback after they saw it. A dishonest company, I order from many retailers for many years and it’s one of my worst experience with a retailer.
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