Unfortunately, I had to complaint about poor quality with a Baleciaga sandal where the inner sole got loose after only wearing them twice for less then 6 hours in total. The customerservice reaction to my complaint was quick. Nevertheless, the final suggestion to process the complaint was delegated to the manufacturer with the result that a decision is delayed for week. My resumé of this experience is to be careful when being attracted by very attractive prices, the sold items might be B goods as in my case.
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