placed an order with GIGLIO.COM on June 22, and today is July 7 – I still haven’t received my package. The tracking number hasn’t moved in over a week, and customer service keeps replying with generic messages like “we are following up daily” or “we’re waiting for a reply from the courier” – without offering any real help.After more than two weeks, I requested a refund, and even that is being delayed. There are no clear updates, and it honestly feels like they’re just stalling.If GIGLIO.COM replies here saying something like “we have helped the customer” or “we are working on it,” please know that it’s just a standard response – and not necessarily true.!!!!!!! 08.07.25 UPDATE: After posting this review, GIGLIO.COM replied here on Trustpilot claiming that the order number I provided belongs to another customer – even though I have been emailing with them for over a week, and they’ve repeatedly confirmed both my name and order number in those emails.This is a typical example of how they try to shift blame and avoid responsibility, even when there is clear documentation!!
Claim your business profile now and gain access to all features and respond to customer reviews.
