Was meant to fit a new window and back door due to a break in at my property which occurred on 25/12/25. Been nearly 8weeks and still not been replaced. Initially told by them that there was nothing wrong with either the door or window and wouldn't be replacing anything.Complained to my housing association and then Gilmartins bowed to pressure and said they would proceed with the work. Gave me a date for 18/2/26 and said they had the door and window and would be doing the work on this date. I waited in all morning and no one arrived. Phoned Gilmartins only to be told they won't be coming out and blamed delays with the manufacturer after previously being told they had the door and window. The guy who takes my calls is unprofessional, rude and tells lots of lies. Same guy every time. Totally incompetent at his Job.. so bad that I've now had to pay for the replacement myself and withhold my rent to cover the cost. Also they fixed a new toilet cistern to my wall by filling the blown wall with silicone and screwing the screws into the silicone, which lasted about 2 flushes before it became loose. How this company has multi million pound contracts with housing associations is an absolute joke. From customer service to actually tradesmen this company is an abomination and should be banned from working in any kind of property maintenance.Abysmal from the bottom to the top.
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