Review Time
So SNG got these cowboys. Gilmartin attended my property to fix lights. They sent txt stating job complet. I arrived home to see communal light's still out. Cowboys who lie. Terrible reviews
Was meant to fit a new window and back door due to a break in at my property which occurred on 25/12/25. Been nearly 8weeks and still not been replaced. Initially told by them that there was nothing wrong with either the door or window and wouldn't be replacing anything.Complained to my housing association and then Gilmartins bowed to pressure and said they would proceed with the work. Gave me a date for 18/2/26 and said they had the door and window and would be doing the work on this date. I waited in all morning and no one arrived. Phoned Gilmartins only to be told they won't be coming out and blamed delays with the manufacturer after previously being told they had the door and window. The guy who takes my calls is unprofessional, rude and tells lots of lies. Same guy every time. Totally incompetent at his Job.. so bad that I've now had to pay for the replacement myself and withhold my rent to cover the cost. Also they fixed a new toilet cistern to my wall by filling the blown wall with silicone and screwing the screws into the silicone, which lasted about 2 flushes before it became loose. How this company has multi million pound contracts with housing associations is an absolute joke. From customer service to actually tradesmen this company is an abomination and should be banned from working in any kind of property maintenance.Abysmal from the bottom to the top.
There are no words to describe how bad this company is, I can only assume that they are used by Housing Associations because they are very cheap. We have two outstanding repairs since November 2025 which they keep saying are either completed or cancelled. They cancel the jobs because they say they are contacting us but all we get is an AI recorded message which isn't really a message it is just a number that you cannot respond to. We have a leak coming through the roof into the bedroom ceiling, they finally put scaffolding up and a roofer came to repair, he couldn't do it as it was raining, we overheard his conversation with the office and he was told just to paint it and take photo evidence to show it as completed. Surprise, surprise the roof is still leaking but they say they have completed it. The sewage outlet in the back garden keeps getting blocked and a number of workmen have been and they all say the same thing, the line needs to be descaled and the interceptor needs replacing, they just keep cancelling the job because they say they are trying to contact us, but they haven't. The office staff do not seem to know their left from right and they cannot put you through to the appropriate team and say they will get someone to call you back but that never happens. I wish I could give this company a minus star review.
One of the most staggeringly incompetent companies I have ever encountered. Gilmartins are a textbook example of how not to run a contracting firm. The organisation is chaotic, slow, and painfully inept from top to bottom. While a handful of operatives on the ground are decent, they are completely ineffective because they are controlled by an office that appears utterly incapable of basic planning, decision making, or communication.Nothing happens without delay. Nothing is followed up properly. Nothing is coordinated. Simple jobs are turned into drawn out sagas because the office cannot seem to grasp even the most straightforward tasks. Residents are left chasing endlessly while this company drifts along in a fog of confusion and indifference. The operatives are reduced to being little more than mouthpieces, unable to use initiative or common sense because everything has to be approved by people who clearly should not be in charge of anything. The level of disorganisation is genuinely astonishing. If I were the owner, I would be deeply embarrassed to have my name associated with this business. It reflects poorly on anyone involved and even worse on any housing association that continues to employ them. If there were an option for negative stars, this company would earn them effortlessly. Avoid at all costs. Then avoid again.
Shame I can’t give 0 stars A full day mould appointment was missed with no explanation or apology. We then had to rebook it for the next day (AM), which was then moved to PM with no explanation and I had to ring up myself to find out he was ‘running late’. Despite the previously missed appointment, no one attended at all, with another completely wasted day. This relates to mould, which is a major health concern, not a minor inconvenience. We are a household affected by chronic illness and disability, so delays and lack of communication have real impact.We ended up with two days of lost pay, stress and disruption, including having to move furniture in preparation for the works and arranging for our asthmatic son to stay with family due to the nature of the mould treatment. When calling to find out what had happened, calls were repeatedly disconnected. No explanation. No apology. No accountability. Just rudeness. This level of service for health related housing work is completely unacceptable!
For over 24 hours we have had a serious drainage issue affecting the only toilet in our flat, with sewage backing up into the bath and previous leakage behind the toilet. A drainage engineer confirmed there is a restriction at our connection to the soil stack which could not be cleared using mechanical equipment.Since then, multiple engineers have attended, spent around 10 minutes attempting work, then left saying they would return with more equipment or support. No one has returned as promised.I have called the office more than five times. Each time, staff appear unaware of what work has already been done, what the diagnosis is, or what the next steps are. I keep being asked if I “want an appointment”, despite engineers already attending and failing to resolve the issue. There is no clear plan, no ownership, and no follow-up.The situation has been made worse by repeated visits where the bathroom has been left in an unsanitary state, with sewage water splashed around and no care taken for the property or the people living here.This is particularly serious as my mother, who lives in the flat, is disabled. Being left without a reliable toilet and with constant uncertainty has been extremely distressing.This is an urgent sanitation issue involving health and dignity. The lack of care, communication, and accountability shown so far has been unacceptable.Posting this so others are aware and in the hope that this situation is finally taken seriously and resolved.
This isn’t a car accessory store , it’s a repair company for housing associations Absolutely awful service that went in for weeks. We had a leak. Every visit was a different plumber saying something else was wrong. Meanwhile our leak ruined our carpet. We had 8 appointments booked & they missed 4…it’s still continuing Sovereign network is the housing association - also not on the case
They don’t even deserve 1 star!!The worst company that I’ve ever had to deal with!! This is the 8th time someone has come to my property to take photos of the job that needs to be done, they tell you on the next visit that they will have the part but no it’s like Groundhog Day all over again with more photos and more measurements!!The call centre/office staff are very rude on the phone when you speak to them as they don’t like you phoning up to complain.This has been going on for 5 months now,What an absolute joke of a company!!EVEN COWBOYS WOULD HAVE GOT THE JOB DONE BY NOW!!
This company find it impossible to keep an appointment, i have had every excuse you can think of why they do not attend.I am disabled and struggle to get ready for these appointments for repairs and every time they do not attend, Today i get a text message 1 hour before my appointment with no reason given with a new date next month, This is so unprofessional, they do not care about their contractors ( housing association)clients, i do wonder why the contractors Housing associations are using such an unreliable company. i have now been waiting over 2 years for repairs to be carried out by this company. I just called them and after waiting 14 min they ask me to leave a voicemail, I suggest they recruit some more staff.
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