Shame I can’t give 0 stars A full day mould appointment was missed with no explanation or apology. We then had to rebook it for the next day (AM), which was then moved to PM with no explanation and I had to ring up myself to find out he was ‘running late’. Despite the previously missed appointment, no one attended at all, with another completely wasted day. This relates to mould, which is a major health concern, not a minor inconvenience. We are a household affected by chronic illness and disability, so delays and lack of communication have real impact.We ended up with two days of lost pay, stress and disruption, including having to move furniture in preparation for the works and arranging for our asthmatic son to stay with family due to the nature of the mould treatment. When calling to find out what had happened, calls were repeatedly disconnected. No explanation. No apology. No accountability. Just rudeness. This level of service for health related housing work is completely unacceptable!
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