For over 24 hours we have had a serious drainage issue affecting the only toilet in our flat, with sewage backing up into the bath and previous leakage behind the toilet. A drainage engineer confirmed there is a restriction at our connection to the soil stack which could not be cleared using mechanical equipment.Since then, multiple engineers have attended, spent around 10 minutes attempting work, then left saying they would return with more equipment or support. No one has returned as promised.I have called the office more than five times. Each time, staff appear unaware of what work has already been done, what the diagnosis is, or what the next steps are. I keep being asked if I “want an appointment”, despite engineers already attending and failing to resolve the issue. There is no clear plan, no ownership, and no follow-up.The situation has been made worse by repeated visits where the bathroom has been left in an unsanitary state, with sewage water splashed around and no care taken for the property or the people living here.This is particularly serious as my mother, who lives in the flat, is disabled. Being left without a reliable toilet and with constant uncertainty has been extremely distressing.This is an urgent sanitation issue involving health and dignity. The lack of care, communication, and accountability shown so far has been unacceptable.Posting this so others are aware and in the hope that this situation is finally taken seriously and resolved.
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