One of the most staggeringly incompetent companies I have ever encountered. Gilmartins are a textbook example of how not to run a contracting firm. The organisation is chaotic, slow, and painfully inept from top to bottom. While a handful of operatives on the ground are decent, they are completely ineffective because they are controlled by an office that appears utterly incapable of basic planning, decision making, or communication.Nothing happens without delay. Nothing is followed up properly. Nothing is coordinated. Simple jobs are turned into drawn out sagas because the office cannot seem to grasp even the most straightforward tasks. Residents are left chasing endlessly while this company drifts along in a fog of confusion and indifference. The operatives are reduced to being little more than mouthpieces, unable to use initiative or common sense because everything has to be approved by people who clearly should not be in charge of anything. The level of disorganisation is genuinely astonishing. If I were the owner, I would be deeply embarrassed to have my name associated with this business. It reflects poorly on anyone involved and even worse on any housing association that continues to employ them. If there were an option for negative stars, this company would earn them effortlessly. Avoid at all costs. Then avoid again.
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