gilt.com

1.4
1.4 Based on 294 reviews

Luxury designers and fashion brands at prices up to 70% off retail...

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Astrid Coleman
Terrible Customer Service Experience

This has been the worst customer service experience I've ever encountered. Although the site generally offers good products, the order handling is extremely careless, and the support team is rude and unprofessional. I placed an order early on October 26 and opted for expedited shipping for a specific event, yet as of November 6, the item hasn't even shipped! I've received no updates despite reaching out multiple times, and responses are generic and unhelpful. After being a customer since 2021, I cannot recommend this platform at all. Very frustrating.

1
Date of experience: Nov 06, 2025

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Business Details

  • Luxury designers and fashion brands at prices up to 70% off retail

  • language https://gilt.com

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