I purchased $200 worth of jewlery from this store, when I went through the check out I changed my address to my current address and proceeded through to the payment, when I checked the receipt it had my old address on there!
Straight away I contacted the customer service team and spoke to 'James' he told me he was unable to change the address but he would cancel the order for me.
Knowing the order was cancel I then made the same purchase using my new address to then get an email 2 days later saying BOTH orders have been shipped!!!!
Ones again I contacted customer service to them be told 'James' gave me the wrong information and orders can't ever be cancelled!! So this company had willingly charged me twice and refuse to give me a refund on one item until it shows the package had been received, well I received the second order I made almost a month ago and it is still showing as just 'shipped' as is the original order that was supposed to have been cancelled.
They have offered me no resoultion to this problem even though it is the complete fault of theirs.
I'm currently going through my bank to charge the company with fraud as they refuse to refund me for the first order.
Claim your business profile now and gain access to all features and respond to customer reviews.
Luxury designers and fashion brands at prices up to 70% off retail