I was hesitant to order online due to several negative reviews, but I liked two dresses and decided to take a chance. Delivery was surprisingly fast, though size didn’t fit and had to be returned. I wasn’t sure if the return request went through, so I contacted customer service. Lisa from Gina Tricot was very responsive and helpful, which I really appreciated. The refund took about 1 week and 5 days, similar to other online shops from my experience.I also visited the store in Aarhus to get the right size, and the staff was also helpful. Overall, I’m satisfied with both the shopping experience and customer support.
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